This is what you will learn:

1. Customer Service Standards
2. The WOW Factor to Customer Service
3. The Ladder of Loyalty
4. Service is Queen: Defining your service touchpoints and putting a plan to improve the customer experience at each touchpoint
5. Reminding your clients of the results and benefits you helped them achieve
6. How to measure customer satisfaction

Open or print the materials for this lesson and start with the first topics below.